Ship and Delivery Policy

Welcome to Elfinic.com, operated by Elfinic Commerce Pvt Ltd (India) and Elfinic 

Commerce LLC (USA)​

. This Shipping Policy explains how we process, dispatch, and deliver orders placed through 

our website and mobile application for both domestic (India) and international customers. 

 

1. General Overview 

At Elfinic​

, our goal is to ensure your orders reach you quickly, safely, and in excellent condition. All 

shipments are dispatched from our verified fulfillment centers located across Mumbai and 

Bangalore, or from our partner warehouses nearest to your delivery location. 

 

2. Shipping Coverage 

We currently ship to: 

●All major cities, towns, and rural locations across India​

, and 

●International destinations including the USA, UK, Canada, Australia, Europe, 

and select global regions​

. 

 

3. Domestic Shipping (Within India) 

Processing Time 

●Orders are typically processed within 24 to 48 hours​

 of confirmation (excluding Sundays and public holidays). 

●​

Once shipped, tracking details are sent to your registered email or mobile number. 

 

Estimated Delivery Time 

●Standard Delivery:​

 3 to 6 business days, depending on your location and courier service availability. 

●Remote or non-metro areas:​

 Delivery may take slightly longer. 

Shipping Charges 

●Free Standard Shipping​

 for orders above ₹999. 

●​

Orders below ₹999 may attract a nominal delivery fee (displayed during checkout). 

 

4. International Shipping 

Processing Time 

●International orders are processed within 48 to 72 hours​

 of payment confirmation. 

●​

Tracking details are shared via email once your order has been dispatched. 

Estimated Delivery Time 

●Standard International Delivery:​

 10 to 15 business days, depending on the destination and customs clearance 

procedures. 

●​

In certain cases, delivery may take longer due to local import rules, weather, or 

courier availability. 

Customs, Duties & Taxes 

●International shipments may be subject to customs duties, import taxes, or 

handling charges​

 imposed by the destination country. 

●These charges are not included​

 in product pricing or Elfinic’s shipping fees and are payable by the customer. 

●​

Please contact your local customs office for more details regarding applicable duties 

and taxes. 

 

5. Order Tracking 

Once shipped, you will receive: 

●​

Courier name and tracking number 

●​

Estimated delivery window 

●​

Real-time tracking link 

You may also log in to your Elfinic.com account and view the status of your shipment under 

“My Orders.” 

 

6. Delivery Issues 

​

Please double-check your address and contact details before confirming an order. Elfinic will 

not be responsible for: 

●​

Delays caused by incomplete or incorrect addresses; 

●​

Failed delivery attempts due to unavailability at the address; or 

●​

Return-to-origin parcels due to non-collection. 

Re-delivery or re-shipment may incur additional charges. 

 

7. Damaged or Missing Items 

If you receive a damaged, tampered, or incomplete package: 

●Contact our support team within 48 hours of delivery at support@elfinic.com​

. 

●​

Attach photos or videos of the damaged product and packaging for verification. 

●​

We will assist with a replacement, refund, or store credit as applicable. 

 

8. Delivery Delays 

While we strive to meet delivery timelines, certain delays may occur due to: 

●​

Logistics network issues; 

●​

Natural calamities or weather conditions; 

●​

Customs or local government restrictions. 

Elfinic shall not be held liable for such delays beyond its control.