1. Scope 
This Privacy Policy applies to: 

• All visitors and registered users of Elfinic.com​ and its mobile application. 

• ​Any interaction through our online stores, marketing platforms, or customer service channels. 

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It does not apply to third-party websites or services linked to from Elfinic.com. 

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2. Information We Collect​

We collect information in the following categories: 

Personal Information 

When you register, shop, or contact us, we may collect: 

• Full name ​

• Email address ​

• Mobile number 

• Billing and shipping address 

• Payment details (processed securely through third-party gateways) ​

• Account credentials (username and password) ​

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Device and Technical Information

Automatically collected data includes: 

• IP address, browser type, and operating system 

• Device identifiers and app version 

• Pages visited, time spent, and browsing patterns 

• Cookies and analytics data 

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Transaction Information

Details related to: 

• Orders, invoices, refunds, and loyalty rewards (Elfinic Coins) 

• Product preferences and purchase history 

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Optional Data 

• Reviews, feedback, and product ratings 

• Communications with our customer support team 

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3. How We Use Your Information 

We use collected data to: 

• Process and deliver your orders 

• Manage your account and preferences 

• Provide customer support and notifications 

• Improve website and app performance 

• Send marketing or promotional updates (only with consent) 

• Detect and prevent fraud or unauthorized transactions 

• Comply with applicable laws and tax/regulatory requirements 

We do not sell or rent your personal data to third parties. 

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4. Cookies and Tracking Technologies 

Elfinic uses cookies and similar technologies to: 

• Recognize returning users and preferences 

• Analyze site traffic and user behavior 

• Provide personalized shopping experiences 

You can manage or delete cookies via your browser settings. Disabling cookies may affect 

certain features. 

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5. Data Sharing and Disclosure

We may share data only when necessary with: 

• Service Providers:logistics, payment gateways, analytics, and marketing partners who operate under confidentiality agreements. 

• Legal Authorities:​ when required by law, regulation, or valid court order. 

• Business Transfers:​ in case of mergers, acquisitions, or restructuring of Elfinic. 

All third parties are bound by strict data protection obligations. 

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6. Data Retention 

We retain personal data only as long as necessary to: 

• Fulfill orders and provide services 

• Meet legal, accounting, or reporting obligations 

• Resolve disputes and enforce our agreements 

Once no longer needed, data is securely deleted or anonymized. 

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7. Data Security

Elfinic employs industry-standard safeguards such as: 

• SSL (Secure Socket Layer) encryption 

• Two-factor authentication for admin access 

• Encrypted payment gateways (PCI DSS compliant) 

• Regular audits and firewalls to prevent unauthorized access 

However, no system is completely secure; users share information at their own risk. 

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8. Your Rights 

Depending on your region (India, EU, US, etc.), you may have rights to: 

• Access, correct, or update your information 

• Request deletion (“Right to be Forgotten”) 

• Withdraw consent for marketing communications 

• Restrict or object to data processing 

• Request a copy of your stored personal data 

You can exercise these rights by emailing privacy@elfinic.com or returns@elfinic.com. 

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9. Children’s Privacy 

Our website and app are intended for users aged 18 years or older. We do not knowingly collect data from minors.  If we learn that we have inadvertently collected such data, we will delete it promptly. 

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10. International Data Transfers 

Data collected by Elfinic Commerce Pvt Ltd (India) may be transferred to or processed by 

Elfinic Commerce LLC (USA)​

 and its affiliates in compliance with global data-protection standards. All transfers are 

safeguarded using contractual and technical measures. 

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11. Third-Party Services

Our website or app may contain links to third-party platforms (e.g., payment gateways, logistics trackers,  or social media). Elfinic is not responsible for their privacy practices. Please review their individual privacy policies 

privacy policies before interacting. 

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12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or business operations.

 All updates will be posted on this page with a revised “Last Updated” date. 

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